All the emergency cases in Disha come through a green channel. Emergency patients are seen without any prior appointment. A dedicated doctor stays for emergency service. Once seen by the doctor, if required the patients may be referred to other clinic as well. True emergency cases like trauma or eye injury are prioritized.
In Barrackpore centre emergency cases are attended all 24 hours but in other centres these type of cases are attended from 8.00 a.m to 6.00 p.m. On public holidays and Sundays, the emergency hours are between 9.00 a.m and 11.00 a.m. for Barrackpore, Sheoraphuli & Durgapur.